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Accept a Ticketmaster Ticket Transfer (Even If You Didn't Receive the Email)

This article explains how to accept a Ticketmaster ticket transfer. When someone sends you a ticket, you must accept the transfer before the ticket appears in your account. If you cannot find the transfer email, you may still be able to accept the ticket by signing in to your account and checking for pending transfers.

Overview

When a ticket is transferred to you, you will usually receive an email notification with instructions for accepting the ticket. After you accept the transfer, the ticket will appear in your account and can be viewed on your mobile device.

Once accepted, you can access the ticket for event entry or transfer it to another attendee if needed.

If the email cannot be located, you may still be able to accept the ticket by signing in to your account and checking the Manage Tickets, My Tickets, or My Event page.

Step-by-Step Instructions

  1. Open the email notification that was sent to you about the ticket transfer.

  2. Select Accept Tickets in the email.

  3. You will be directed to a Ticketmaster sign-in page.

  4. Sign in to your existing Ticketmaster account.

  5. If you do not have an account, follow the prompts to create one.

  6. Review the transfer details.

  7. Select Accept Transfer to add the ticket to your account.

  8. Navigate to Manage Tickets, My Tickets, or My Events to view your ticket.

What Happens Next

After you accept the transfer:

  • The ticket will appear in your account.

  • You can view the mobile ticket barcode on your device.

  • You may have the option to transfer the ticket to another attendee if needed.

You can present the ticket on your mobile device when arriving at the event.

Common Issues

Transfer email cannot be found

If you cannot locate the transfer email, you may still be able to accept the ticket directly from your account.

  1. Open a web browser.

  2. Go to https://am.ticketmaster.com.

  3. Search for your team, venue, or event.

  4. Sign in using your Ticketmaster account.

  5. Select Manage Tickets, My Tickets, or My Events.

If a ticket transfer is waiting for you, a banner or notification may appear asking you to accept the transfer. Select the option to accept the ticket.

This method often works even if the transfer email was filtered into spam or cannot be found.

Unable to sign in

  • Make sure you are using the same email address where the ticket transfer was sent.

  • If needed, use the password reset option to regain access to your account.

The transfer email was accepted but the tickets are not visible

If you selected Accept Tickets from the email while already signed in to another account in your browser, the tickets may have been added to that account instead.

Try the following:

  1. Sign out of your current account.

  2. Sign in again using the email address where the transfer was originally sent.

  3. If the tickets are still not visible, sign out and try signing in with any other email addresses you may have used previously.

The tickets may appear in the account that was active in your browser when the transfer was accepted.

Important Notes

  • You must accept the transfer before the ticket appears in your account.

  • The ticket will not be available for entry until the transfer is accepted.