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How to Order Company Tickets Assigned to You

If tickets have been allocated directly to you in TicketOS, you must complete the order process before they can be fulfilled and delivered. This guide walks through each step, from reviewing your assigned tickets to placing the final order.

Overview: Assigned (Allocated) Tickets

Company tickets may be allocated directly to specific users. These tickets are reserved for you, but they are not considered ordered until you complete checkout.

Use this process when:

  • Tickets are already assigned to you 

Step 1: Open Your Assigned Tickets

To begin:

  1. Log in to TicketOS

  2. Navigate to My Orders or search for the event.

  3. Locate the order where tickets have been assigned to you

  4. Select the order marked as incomplete and view order

This will open the Order Summary page.

Step 2: Review the Order Summary

On the Order Summary page, you can confirm:

  • Event information

  • Ticket quantity

  • Seating or inventory details

  • Current order status

When ready, click Complete Order to begin checkout.

*If you no longer need the tickets you can Re-Assign to another employee. See Re-Assigning Tickets to Another User.

Step 3: Start Checkout (My Tickets)

The first checkout step is called My Tickets.

This is where you review the tickets included in the order before entering guest and delivery details.

Click Continue when ready.

Step 4: Add Guest Information

TicketOS requires guest details for each ticket in the order.

Select a Usage Category

Choose the Usage Category that best reflects how the tickets will be used.

Assign Guests to Tickets

For each ticket, select the appropriate guest type, such as:

  • Contact (external guest)

  • Employee

  • System Profile (placeholder)

  • Myself

Add Guests to the Guest List

  1. Select the guest name

  2. Click Add

  3. Repeat until all tickets are assigned

Your guest list will populate as you add attendees.

Step 5: Complete Any Additional Required Fields

Depending on your organization’s setup, TicketOS may prompt you to complete additional required or optional fields before continuing.

Once complete, click Continue.

Step 6: Select Your Delivery Method

Next, choose how your tickets will be delivered.

Available delivery options depend on the ticket format and event requirements.

Click Continue after selecting a delivery method.

Step 7: Choose a Delivery Address

Select the delivery address for the order.

In many cases, delivery may be limited to:

  • Your saved address

  • Addresses associated with guests listed in the order

Step 8: Create Shipments

Once delivery details are complete:

  1. Click Create Shipment

  2. Shipment details will appear on the right side of the page

  3. You may edit or delete shipments if needed

Continue creating shipments until all tickets are assigned.

When complete, the Continue button will become enabled.

Step 9: Review and Place Your Order

The final checkout step is Review Order.

Here you can confirm:

  • Guest assignments

  • Delivery information

  • Shipment breakdown

If everything looks correct, click Place Order to finalize your request.

Step 10: Order Confirmation

After placing your order, you will see an Order Confirmation page confirming the order was submitted successfully.

You can track the status of your order anytime from the My Orders section.

Common Issues

  • Continue button is disabled → Ensure all guests and shipments are assigned

  • Delivery method unavailable → Ticket format may restrict delivery options

  • Guest names not finalized → Use a System Profile placeholder if needed

If you have questions about completing an assigned ticket order, contact your organization’s ticket administrator or support team for assistance.