Skip to content
English
  • There are no suggestions because the search field is empty.

Requesting Public or Waitlist Tickets

Some tickets in TicketOS are available to request rather than immediately reserve. These may appear as Public tickets or Waitlist tickets, allowing multiple employees to request the same inventory. This article explains how to submit a request and what happens after it is placed.

Overview

Public and Waitlist tickets allow employees to request tickets that are available to multiple users.

When you submit a request:

  • The request may go through an approval process depending on your organization’s settings.

  • The order status may appear as Pending or Waitlist Pending.

In many organizations, requests are reviewed before tickets are awarded to ensure fair distribution and proper business use.

How to Request Waitlist Tickets

Step-by-Step Instructions

Select Tickets

  1. Go to the View Tickets page for the event.

  2. Locate the Public or Waitlist tickets available for request.

  3. Select the quantity of tickets you want.

  4. Click Request.

    How to Request Waitlist Tickets

Review Ticket Details

You will first see the My Tickets step, where you can review:

  • Event information

  • Ticket quantity

  • Seat details

Click Continue to move to the next step.

How to Request Waitlist Tickets

Add Guest Information

  1. Select the Usage Category that best describes how the tickets will be used.

    How to Request Waitlist Tickets

  2. Select the quantity of tickets for the first guest.

    How to Request Waitlist Tickets

  3. Choose the Guest Type, such as:

    • Employee

    • Contact

    • System Profile

    • Myself

      How to Request Waitlist Tickets

  4. Search for the guest and click Add to include them in the guest list.

    How to Request Waitlist Tickets

Repeat this process until all tickets have been assigned to guests.

How to Request Waitlist Tickets

Depending on your organization’s setup, you may also need to complete additional required fields before continuing.

How to Request Waitlist Tickets

Enter Delivery Information

  1. Select which guest(s) should receive the tickets.

    How to Request Waitlist Tickets

  2. Choose the delivery method.

    How to Request Waitlist Tickets

  3. Select the delivery address for each guest.

    How to Request Waitlist Tickets

  4. Click Create Shipment to create the shipment for those tickets.

    How to Request Waitlist Tickets

Continue creating shipments until all guests have been assigned to a shipment.

How to Request Waitlist Tickets

Click Continue to proceed to the final step.

Review and Submit Your Request

  1. Review all ticket, guest, and delivery details.

  2. Make edits if necessary.

  3. Click Place Order to submit your request.

    How to Request Waitlist Tickets

You will see an Order Confirmation page confirming that your request was successfully submitted.

How to Request Waitlist Tickets

What Happens Next

After submitting your request:

  • The order will appear in My Orders.

  • You will receive updates as the request progresses.

  • Depending on your organization’s configuration, the request may require approval or review.

If approved or awarded, the tickets will move forward through the normal delivery process.

Important Notes

  • Public and Waitlist tickets allow multiple employees to request the same inventory.

  • Submitting a request does not guarantee the tickets will be awarded.

  • Some requests may require approval before they are confirmed.

  • You can monitor the status of your request from My Orders.