Skip to content
English
  • There are no suggestions because the search field is empty.

Approve or Deny Employee Ticket Requests (Direct Manager Approval)

If you are responsible for approving ticket requests, TicketOS allows you to quickly review and make decisions on employee orders. You can approve or deny requests directly from the Employee Orders page or review the order details before taking action. This article explains how to manage employee ticket requests.

Overview

The Employee Orders page displays ticket requests that require your approval. Depending on your organization's approval process, you can review the request details, guest information, and order information before deciding whether to approve or deny the request.

Once a decision is made, the employee is automatically notified of the outcome.

Step-by-Step Instructions

Access Employee Orders

  1. Navigate to Orders.
  2. Select Employee Orders.

The Employee Orders page displays all ticket requests awaiting your review.

Review a Ticket Request

Before making a decision, you can review the details of a request.

  1. Locate the employee's request in the list.
  2. Click the order to open the Order Summary.
  3. Review the information provided, including:
    • Event details
    • Ticket quantities
    • Guest information
    • Any additional order details

After reviewing the request, return to the approval options.

Approve a Ticket Request

There are two ways to approve a request:

  • Select Approve directly from the Employee Orders list.
  • Open the order, review the details, and then select Approve.

Once approved, the order is automatically updated.

Deny a Ticket Request

If a request cannot be fulfilled:

  • Select Deny directly from the Employee Orders list.
  • Or open the order, review the details, and then select Deny.

The employee will be notified that their request was not approved.

What Happens Next

After you approve or deny a request:

  • The order status automatically changes to Closed.
  • The employee receives a notification informing them whether their ticket request was approved or denied.
  • No further approval action is required for that request.
Common Issues

The request is no longer available for approval

The request may have already been reviewed by another approver or the order has already been closed.

I need to review more information before deciding

Open the order from the Employee Orders page to review the guest information and order details before approving or denying the request.

I approved or denied the wrong request

If you selected the wrong action, contact your organization's ticket administrator to determine whether additional changes can be made.

Important Notes
  • Requests can be approved or denied directly from the Employee Orders list for faster processing.
  • You can open an order to review guest information and order details before making a decision.
  • Once a request is approved or denied, its status automatically changes to Closed.
  • Employees are automatically notified when a decision has been made on their request.