How to Edit a Ticket Request in TicketOS

Overview

The Edit Order feature allows you to update certain Company ticket orders after they have been submitted.

Editing is only available for:

• Orders placed on Company tickets

• Orders in eligible statuses

• Orders that meet delivery status requirements

Marketplace, Gift Card, and other product types cannot be edited.

Your ability to edit Guest Information after approval depends on your organization’s settings.

When You Can Edit an Order

Editing availability depends on:

• Order status

• Delivery (shipping) status

• Your organization’s configuration

Pending Statuses

If your order is in one of the following statuses:

• Pending Approval

• Pending Waitlist Approval

• Incomplete

You can edit:

• Guest Information

• Delivery Information

Approved or Confirmed Status

If your order is:

• Approved

• Confirmed

By default:

• Guest Information cannot be edited.

• Delivery Information can only be edited if the delivery status is Not Processed.

If the delivery status is anything other than Not Processed, Delivery Information cannot be edited.

Post-Approval Guest Editing (If Enabled)

Some organizations have enabled a company setting that allows Guest Information to be edited after approval.

If this setting is enabled, you may edit Guest Information when:

• The order is Approved or Confirmed, and

• The delivery status is Not Processed

If tickets have already been delivered or processed, Guest Information cannot be edited.

If you do not see the Edit Order button, the order may not meet eligibility requirements or your organization may not have enabled post-approval editing.

Step-by-Step Instructions

Start Editing

1. Go to My Orders.

2. Open the applicable order.

3. If eligible, click Edit Order on the Order Summary page.

You will be taken to the checkout page to make updates.

What You Can Edit

Guest Information

If your order status allows Guest Information edits:

• Update guest names and details as needed.

• All company rules still apply (for example, one guest per ticket if required).

If you add or remove a guest:

• Any previously entered Delivery Information will be cleared.

• You must re-enter Delivery Information before submitting.

Guest Information cannot be edited if:

• The order is Approved or Confirmed and your organization has not enabled post-approval editing.

• The delivery status is no longer Not Processed.

Delivery Information

You can update Delivery Information if:

• Your order is in a pending status, or

• Your order is Approved/Confirmed and delivery status is Not Processed.

You must complete Delivery Information before proceeding to the Review step.

Review and Submit Changes

1. Click through each section to complete updates.

2. Ensure all required fields are completed.

3. Go to the Review Order step.

4. Click Update Order.

The Update Order button replaces the original Place Order button.

What Happens Next

After submitting changes:

• Your updates are saved.

• The order’s request date and time are updated.

• You will see a confirmation message stating:
  “Your order has been updated!”

If required by your organization’s rules, the order may re-enter an approval workflow.

Important Notes

• Only Company ticket orders can be edited.

• Editing availability depends on order status, delivery status, and company settings.

• Guest Information may be editable after approval if your organization has enabled this feature and tickets have not been delivered.

• If you modify the guest list, you must re-enter Delivery Information.

• All original ordering rules apply when editing an order.