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Find MLB Ballpark Tickets That Are Missing

This article explains what to do if you cannot find your tickets in the MLB Ballpark app. Follow these steps to locate your tickets and resolve common issues that may prevent them from appearing.

Overview

If your tickets are not showing in the MLB Ballpark app, the issue is usually related to signing in with a different email address or the tickets being associated with another account.

Review the steps below to help locate your tickets.

Step-by-Step Instructions

  1. Open the MLB Ballpark app on your mobile device.

  2. Sign in using the email address where you expected to receive the tickets.

  3. Tap the Tickets tab.

  4. Look for your event in the list of upcoming games.

  5. If the event is not visible, sign out of the app.

  6. Sign back in using any other email addresses you may have used previously.

  7. After signing in again, return to the Tickets tab and check for your event.

What Happens Next

Once you locate the correct account, your tickets should appear in the Tickets section of the MLB Ballpark app.

You can open the event to view your tickets and display them on your mobile device when arriving at the venue.

Common Issues

Signed in with the wrong email address

Tickets appear in the MLB account associated with the email address used when the tickets were sent or forwarded.

If you have multiple email addresses, try signing out and signing in again using each address you may have used.

Tickets were forwarded to a different email address

If someone forwarded tickets to you, confirm which email address they used when sending the tickets.

You may need to sign in using that email address to locate the tickets.

Email address not verified

If you recently created an MLB account, you may need to verify your email address before your tickets appear.

Check your email for a verification message and follow the instructions to complete the verification process.

Tickets not appearing in the app

Try signing out of the MLB Ballpark app and signing in again. This can refresh the account and update the list of available events.

Important Notes

  • Tickets will appear in the account associated with the email address where they were sent.

  • Signing in with a different email address may display a different set of tickets.

  • Mobile tickets must be displayed on a mobile device for entry.