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Find SeatGeek Tickets That Are Missing

This article explains what to do if you cannot find your tickets in the SeatGeek app. Follow these steps to locate your tickets and resolve common issues that may prevent them from appearing.

Overview

If your tickets are not showing in the SeatGeek app, the issue is often related to signing in with a different email address or phone number than the one associated with the tickets.

Review the steps below to help locate your tickets.

Step-by-Step Instructions

  1. Open the SeatGeek mobile app on your device.

  2. Sign in using the email address or phone number where you expected to receive the tickets.

  3. Tap the Tickets tab.

  4. Check the list of upcoming events to see if your tickets appear.

  5. If the event is not visible, sign out of the app.

  6. Sign back in using any other email addresses or phone numbers you may have used previously.

  7. After signing in again, return to the Tickets tab and check for your event.

What Happens Next

Once you locate the correct account, your tickets should appear in the Tickets section of the SeatGeek app.

You can open the event to view your tickets and display them on your mobile device when arriving at the venue.

Common Issues

Signed in with the wrong account

Tickets appear in the SeatGeek account associated with the email address or phone number used when the tickets were sent or purchased.

If you have multiple email addresses or phone numbers, try signing out and signing in again using each one you may have used.

Tickets were sent to a different email address or phone number

If someone transferred tickets to you, confirm which email address or phone number they used when sending the tickets.

You may need to sign in using that information to locate the tickets.

Tickets not appearing in the app

Try signing out of the SeatGeek app and signing in again. This can refresh the account and update the list of available events.

Important Notes

  • Tickets will appear in the account associated with the email address or phone number where they were sent.

  • Signing in with a different account may display a different set of tickets.

  • Mobile tickets must usually be displayed on a mobile device for entry.