Ticket Status Glossary (Order & Inventory Statuses)

Term	Definition
Available	Tickets that are open for users to request on a first-come, first-served basis.
Allocated	Tickets assigned directly to a specific user but not yet ordered or shipped.
Not Yet Assigned	Tickets have been distributed to a manager but haven’t been allocated to anyone yet.
Pending Approval	An order has been submitted but is waiting for approval before it can be fulfilled.
Pending Waitlist Approval	An order has been submitted but is waiting for approval before it can be fulfilled.
Confirmed	The order has been approved and is moving forward in the fulfillment process.
Not Processed
Waiting for Tickets	Tickets have been requested but have not yet been received from the venue.
Delivered	Tickets have been sent to the recipient.
Will Call	Tickets must be picked up at the venue box office instead of being shipped.

Unable to Deliver	Shipment could not be completed, usually due to an incorrect or incomplete address.

Term	Definition
Waitlist	Tickets that multiple users may request. A waitlist approver determines who ultimately receives them.
Taking Requests	Status given to tickets that are currently in waitlist mode.
Request Date	The date a user submits a request for available or waitlist tickets.
Approval Process	The workflow an order must complete before tickets can be shipped or transferred.
Approval History	A record of approvals and decisions tied to an order.
Order Denial	When a request is declined due to availability, budget, or other reasons.
Order Escalation Threshold	The amount of time before an unapproved order is automatically escalated to the next approver.

Ticket Type	Delivery Method	Description
Paper Ticket	FedEx / UPS	Physical tickets shipped to the delivery address.
E-Ticket	Email PDF	Tickets are emailed as a printable attachment.
TM Mobile Transfer	Ticketmaster	Tickets are delivered via Ticketmaster transfer email and must be accepted.
AXS Mobile Transfer	AXS App	Tickets are delivered through the AXS platform.
MLB Ballpark Mobile Transfer	Tickets.com	Tickets delivered through the MLB Ballpark app.

TicketOS uses statuses to show where tickets and orders are throughout the request and fulfillment process. This glossary explains the most important status terms you may see when viewing events or tracking orders.