Set Up Single Sign-On (SSO) Access for TicketOS

Overview

Single Sign-On allows employees to sign in to TicketOS using their organization’s authentication system instead of creating a separate password.

When an employee successfully signs in using SSO, TicketOS can automatically create a user profile using information provided during the login process. This allows employees to access the platform without needing a separate account setup.

Depending on how your organization configures SSO, additional employee information may also be included to help manage users and reporting.

Step-by-Step Instructions

Sign In Using Single Sign-On

Go to your organization’s app portal page (myapps.microsoft.com is an example) or go to your custom TicketOS company url, provided by your TicketOS onboarding team.
Enter your company login credentials if prompted. If you are already authenticated, your company may let you proceed directly to TicketOS.
After successful authentication, your TicketOS profile will be created automatically if it does not already exist and you will be redirected to your TicketOS site.

Basic Information Used to Create Your Profile

When your account is created through SSO, TicketOS typically receives basic profile information such as:

First Name
Last Name
Email Address

This information is used to generate your employee profile in TicketOS.

Additional Profile Information

Some organizations choose to include additional employee information during the login process. This may allow TicketOS to automatically populate more details in your profile.

Examples of additional information may include:

Job Title
Department
Division
Street Address
City
State
Zip Code
Direct Manager
Direct Manager Email Address
Cost Center

If you believe additional information should appear in your profile, contact your organization's IT department to confirm whether that information is included during the sign-in process.

Updating Employee Information Through File Updates

If certain employee details cannot be included during the login process, your organization may provide employee information updates using secure file transfers.

TicketOS supports common file formats such as:

These files may be transferred using a secure file transfer location configured for your organization. In many cases, a pipe-delimited format is preferred for these files.

This process allows organizations to provide additional employee information that may not be available during login.

Signing In Without Single Sign-On

Some organizations may allow employees to access TicketOS using a username and password instead of Single Sign-On.

If your organization uses this login method, your account may be created when you are invited to TicketOS.

For more information, see the article:

Invite and Manage Employees for Manual Login Access

What Happens Next

Once your profile is created, you can sign in to TicketOS using your company credentials and begin accessing tickets, requests, and other features available to your role.

If your organization provides additional employee information through secure updates, some profile details may appear or update automatically over time.

Common Issues

You cannot sign in using SSO
Confirm that you are using your organization's TicketOS login page and that your company credentials are correct. If the issue continues, contact your organization's IT department.

Your profile information is incomplete
Some profile fields depend on the information your organization provides during login or through employee updates. If information appears missing, contact your ticket administrator.

Important Notes

Single Sign-On allows employees to access TicketOS using their company credentials.
Employee profiles may be created automatically the first time a user signs in.
Basic information such as name and email address is typically included during login.
Additional employee details depend on what your organization provides during authentication or through employee data updates.