Skip to content
English
  • There are no suggestions because the search field is empty.

Submitting a Special Ticket Request

If Company inventory is unavailable or does not meet your needs, you can submit a Special Request ticket order. This article explains how to enter seat preferences, assign guests, complete delivery details, and track your request.

Overview

A Special Request allows you to request tickets when:

  • Your organization does not have Company inventory for an event

  • Available inventory does not meet your needs

  • Marketplace options are not sufficient

Depending on your organization’s configuration, Special Requests may require approval before tickets are purchased.

Step-by-Step Instructions

Start a Special Request

  1. Go to the View Tickets page for the event.

  2. Click Make Special Request.

Your organization may require Company inventory to be used before submitting a Special Request.

Enter Ticket Details

  1. Select the Ticket Quantity.

  2. (Optional) Enter preferred Level, Section, and Row.

    • Specific seat locations may be requested but are not guaranteed.

  3. Enter General Instructions.

    • This field is required.

    • Provide as much detail as possible to help source tickets.

    • If submitting on behalf of someone else, include proxy contact information.

  4. Enter the Total Budget.

    • This is the total cost for all tickets combined, not per ticket.

Click Continue to proceed.

Add Guest Information

Select Usage Category

  1. Choose the Usage Category that best describes how the tickets will be used.

Add Guests

  1. Select the Quantity for the first guest.

  2. Choose the Guest Type (such as Employee or Contact).

  3. Search for the guest by name, department, city, or company.

  4. If the guest does not exist, select Add New Contact and create a new entry.

  5. Click Add to include the guest in the Guest List.

Repeat until all tickets are assigned to guests.

Complete Required Fields

Depending on your organization’s configuration, you may be required to complete additional fields before continuing.

These may include:

  • Business justification

  • Cost center or department information

  • Internal reference details

Complete all required fields before clicking Continue.

Enter Delivery Information

Select Guest for Delivery

Choose which guest(s) should receive the tickets.

Delivery Method

The delivery method will be determined once tickets are sourced and secured.

Select Delivery Address

  1. Choose the delivery address.

    • You may select your address or a guest’s address.

  2. If needed, select Add New Address to enter a new address.

  3. Click Create Shipment.

You can edit or delete a shipment if necessary.

Once shipments are created for all guests, click Continue.

Review and Place Order

  1. Review all Special Request details, Guest Information, and Delivery Information.

  2. Make edits if needed.

  3. Click Place Order to submit your request.

You will see an Order Confirmation page once the request is successfully submitted.

What Happens Next

After submission:

  • Some organizations require approval before tickets are sourced.

  • Others may begin sourcing tickets immediately.

You can monitor the status of your request at any time from My Orders.

Once options are secured a TicketOS rep will email these options to the requestor.

Important Notes

  • Special Requests may require approval depending on your organization’s rules.

  • Seat preferences are not guaranteed.

  • The Total Budget must reflect the full cost of all requested tickets.

  • You can review order status and history from the order details page.