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Transfer AXS Tickets to Another Attendee

This article explains how to transfer AXS tickets to another attendee so each person can access their own ticket.

Overview

AXS allows ticket holders to transfer tickets to another attendee. When you transfer a ticket, the recipient will receive a notification that tickets were sent to their email address.

If an AXS account already exists for that email address, the tickets may appear in that account after signing in. If no account exists, the recipient may be prompted to create one using the same email address.

Step-by-Step Instructions

  1. Open the AXS mobile app on your device.

  2. Sign in to your AXS account.

  3. Select the ticket icon or navigate to Your Events.

  4. Locate the event that contains the tickets you want to transfer.

  5. Select the event to view your tickets.

  6. Choose the ticket you want to transfer.

  7. Select Transfer.

  8. Enter the recipient’s email address.

  9. Review the transfer details.

  10. Select Confirm Transfer to send the ticket.

What Happens Next

After the transfer is completed:

  • The recipient will receive a notification that tickets were transferred to them.

  • If an account already exists for the email address used, the tickets may appear in that account after signing in.

  • If no account exists, the recipient may need to create an account using that email address to access the tickets.

Once the tickets appear in the recipient’s account, they can open the tickets on their mobile device for event entry.

Common Issues

Recipient cannot find the transferred tickets

  • Confirm the correct email address was used when sending the transfer.

  • Ask the recipient to sign in using the same email address where the tickets were sent.

  • If multiple email accounts are used, the recipient may need to try signing in with another email address.

Transfer option is not available

Some events may limit ticket transfers. If the transfer option is not visible, ticket transfers may not be available for that event.

Tickets were sent to the wrong email address

If the transfer has not been completed, you may be able to cancel the transfer and send the tickets again using the correct email address. Please note that if the transfer sends to a registered account the transfer cannot be canceled.

Important Notes

  • Tickets must be transferred using the recipient’s email address.

  • The recipient may need to sign in using the same email address used during the transfer.

  • Mobile tickets must usually be displayed on a mobile device for entry.