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Using In-App Notifications in TicketOS

TicketOS provides in-app notifications to keep you informed about activity such as order updates and approval requests. Notifications appear directly within the application so you can quickly respond to important events. This article explains how notifications work and where to view and manage them.

 

Visual learner? View the How-To Guide.

Overview

In-app notifications deliver alerts directly within the TicketOS application. These notifications help you stay informed about important activity such as:

  • Orders you place

  • Requests that require approval

  • Updates related to your tickets or requests

Notifications appear in real time while you are using the application and can be accessed later from the Notification Center or your notification history.

In-App Notifications

Real-Time Notifications

While you are working in TicketOS, notifications may appear on screen to alert you about new activity.

Real-time notifications include:

  • A blue dot indicating the notification is unread

  • A timestamp showing when the notification was received

  • An action button that links directly to the relevant area of the application

Notifications appear on screen briefly and will automatically hide after several seconds. You can also close them manually if needed.

In-App Notifications

Notification Icon and Counter

The notification bell icon appears in the top navigation of the TicketOS application.

This icon allows you to quickly access recent notifications.

Features include:

  • A red badge displaying the number of unread notifications

  • A quick way to open the Notification Center

  • Immediate visibility into new activity requiring your attention

    In-App Notifications

Notification Center

The Notification Center provides a list of your recent notifications.

Notifications are displayed from newest to oldest and typically include items received within the past week.

Within the Notification Center you can:

  • View recent notifications

  • Filter to show only unread notifications

  • Mark all notifications as read

  • Open a notification to go directly to the related area in the application

You can also select View All Notifications to access your full notification history.

In-App Notifications

My Notifications

The My Notifications page provides the complete history of notifications associated with your account.

You can access this page from:

  • The Notification Center

  • The My Account menu

On this page you can:

  • Review all past notifications

  • Filter notifications by date

  • Search notifications by title or message content

  • Mark notifications as read

This page allows you to review previous updates even after they are no longer shown in the Notification Center.

In-App Notifications

Notification Preferences

You can control how and when you receive notifications through your personal notification settings.

To update your preferences:

  1. Open the My Account menu.
  2. Select My Profile

  3. Select Notification Preferences.

From this page you can:

  • Turn notification channels on or off

  • Enable or disable specific notification categories

Notification channels may include:

  • In-app notifications

  • Email notifications

  • SMS notifications

Your organization may enable or disable certain options depending on configuration.

In-App Notifications

Important Notes

  • In-app notifications provide real-time updates while you are using TicketOS.

  • Unread notifications are indicated by a blue dot and a red badge counter.

  • The Notification Center shows recent alerts, while My Notifications stores your full history.

  • Notification preferences allow you to customize how you receive alerts.